Do you offer customer service & support via Facebook and Facebook Messenger?

Do you sometimes forget to reply to posts or messages or miss some entirely?

Do you have more than one person responsible for answering posts and messages on Facebook?
If the answer to any of these questions is yes, then you need Comm100 for Facebook.

Manage Facebook Conversations

The smarter way to manage Facebook customer service

  • Capture and reply to every post and message in Comm100 to work more efficiently
  • Collaborate with your team to get the right answer
  • Respond in real time or when ready
  • Never miss a Facebook message or post!
Facebook Integration

How it works

  • Integration is quick, easy – all you need is your Facebook login credentials
  • Your followers don’t need to install anything
  • Connect multiple Facebook accounts to Comm100 to manage them together
  • A ticket is created or updated automatically whenever a customer sends you a message or posts on your page
  • Merge or separate tickets to keep conversations organized by topic
  • Assign responsibility for new tickets so your team knows who’s working on what
  • Send direct messages, reply to posts, and use Quick Replies
  • Share images, files, and links for more complete customer service.

Manage like a Pro

  • Team members can easily view tickets assigned to them, and claim unassigned tickets
  • Use Status to determine next steps: New, Pending Internal, Pending External, On Hold, Resolved
  • Organize messages according to Priority level to help manage workload: Urgent, High, Normal, Low.
Comm100 All Channels

All your digital channels in one place

  • Manage your live chat, email, WhatsApp Business, WeChat, and mobile messaging (SMS) on one central system
  • Tickets can start on one channel and be moved to another.

Iron-clad security and high availability

  • ISO 27001 and SOC Type II certified
  • GDPR and CCPA compliant
  • MaximumOn™ technology ensures Comm100 has maximum uptime.

Improve customer service and increase satisfaction with Comm100 Free for Facebook. Get started today!

Unlimited agents
Unlimited posts & messages
Free forever