Comm100 Free Live Chat with unlimited users and unlimited chats is the bedrock of digital customer support. Add social media, SMS, email, and ticketing to the mix – all managed on one integrated platform – and you can be there for your customers wherever they are, whenever they need you.
Task Bot is your always-on customer service agent. Offer 24/7 support and automate routine tasks and FAQ so your agent-time can be used on more complex tasks. And building it couldn’t be simpler – just pick from our selection of pre-built templates or create your own.
When face-to-face communication isn’t possible, Comm100 Audio and Video Chat is the next best thing. Become more connected with your customers and help to resolve their issue with more speed and care.
Comm100 is easy to use, reporting is quick, the UI is sleek and modern, the upgrades are always changing for the better. We loved the canned messages responses and how easy the system is to use and upgrade. The customer support is also really great.
Mallory Paeper, Veridian Credit Union
An effective knowledge base provides self-serve answers quickly and easily. Your customers can access your knowledge base right in the live chat window or on your website so they can find the answers they need on their own.
Free software shouldn’t compromise on security. Comm100 has all the major compliances including ISO 17001, SOC 2 Type II, WCAG, CCPA, and more. And our MaximumOn™ high-availability servers will make sure that you never miss a chat.
Whether you have two or two thousand agents, you’ll be in complete control of your team. Monitor chats for quality assurance and training purposes, join a chat to lend a hand, and even remove agents if things go south. Keep a watchful eye while getting the most out of your agents.
Naturally, we understand just how important customer support is to the bottom line. That’s why we offer our customers 24/7 live chat support. Accessible, responsive, and honest — that’s how we roll.
“Comm100 is extremely feature rich. So far there isn’t anything that we've wanted to do that we've not been able to. It's really a live chat support solution that can grow and scale with you. We started out on the most basic version and have opted into add-ons (e.g the knowledge base) over time as well as moving up to a higher version. The sales team have been helpful every step of the way in putting together a package that is perfectly tailored to our needs.”
– Coreyna B., Chief Technology Officer,
Comm100 customer for 3+ years