12 years of Live Chat software development
Audio & Video Chat
- In addition to text chat, Comm100’s live chat software provides Audio & Video Chat, allowing customers to talk with you over chat with a simple click of a button
- Audio & Video Chat helps you deliver a more personalized chat experience, decrease handle times and establish closer, more personal relationships with customers.
- Integrate your Email, Facebook, WhatsApp for Business, WeChat & Text Messaging accounts and keep track of ALL customer inquiries
- Convert chats to tickets for future follow-up.
Self-Serve Knowledge Base
- Customers can search knowledge base articles using the chat window before chatting
- Agents can search knowledge base articles while chatting with customers to find answers and send them to customers
- Deflect a significant percentage of customer inquiries with a customer facing knowledge base.
Comm100 Free Chat Bot is coming in May
- 24/7 sales and support automation
- Automatically book meetings
- Automatically capture leads
- Answer questions
- Automate workflow.
Iron-clad security and high availability
- ISO 27001 and SOC2 Type II certified
- GDPR and CCPA compliant
- MaximumOn™ technology ensures Comm100 has maximum uptime.