Comm100 Commpanion™ Services

You’re committed to world-beating CX. We’re committed to getting you there.

Comm100 Commpanion™ is a highly personalized, continuous enablement program that ensures you get maximum impact and value from your investment in Comm100. Tap into a range of services, training, and platform optimizations to take advantage of everything Comm100 has to offer, when it makes the most sense for your team’s development.

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Comm100 has been such an important partner for us for many years. But it’s not just their technology that’s helping us to better meet the needs of our members – Comm100’s Commpanion service give us the peace of mind and confidence we need, letting us focus on our day-to-day operations while the Comm100 team maintains, updates, and continually optimizes our live chat and chatbot. It’s truly a partnership.

– Katherine Gaetz, Member Experience Manager, ASEBP

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Dedicated Customer Success Manager

Once you’re ready, you’ll be assigned a dedicated CSM who is personally responsible for all your Comm100 needs and requests so whatever your question, you’ll get the answer – quickly and easily.

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New feature enablement & fast-tracked requests

With frequent improvements to the Comm100 platform, it can be a challenge to take full advantage. As a Commpanion™ customer, you can choose when to roll out new updates, and we’ll help with configuration and training to make sure you get the most out of them. And if you’ve got a feature request, we guarantee to respond within 3 business days through our in-app and online request platform.

One-to-one advice

You’ll get up to 5 hours per year to talk to a Comm100 technical expert about anything you wish: feature enhancements, analytics, troubleshooting. More than just a support request, you’ll get our undivided attention via phone or web conference for as long as you need. It’s like therapy for your customer experience!

Annual strategic review

Things change. Your technology has to keep pace. Once a year, we’ll sit down with you to craft and start executing a vision to ensure that your Comm100 platform is fully aligned with your evolving goals and objectives. This includes a tune-up of your system configuration to keep you running at optimal performance.

Commpanion Services Bot training maintenance

Bot training and maintenance

Building and maintaining a chatbot takes time. As a Commpanion™ customer, we work closely with your team to create your unique bot, from building content and consulting on webhooks, to training your staff. As the bot gains more insight about your customers, we monitor and adjust it to make continuous improvements to help your business grow.

We had regular calls with the Comm100 bot team — they really went above and beyond to make sure that the bot was accurate. Still now, months after implementing the bot, they get in touch with regular follow-ups. It’s great to work with such a knowledgeable and helpful team.

– Richard Branson, COO, Tangerine

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Analytics Deep-Dive

Every Commpanion™ customers gets access to a 90-minute session designed to help you take full advantage of Comm100’s powerful analytics and reporting platform, tailored to your unique business metrics and KPIs.

New Member Onboarding

Bringing some new agents into your contact center? Schedule a 1-hour live remote session with our training team to get them up to speed faster.

Take the next step with Comm100

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