
Vancouver, Canada
2009
Organizations of all sizes that want a complete customer service solution without sacrificing value, customization, or security.

- Omnichannel platform
- Live chat
- Audio and video chat
- Full phone and voice system integration
- SMS support with bulk outreach capabilities
- AI chatbot
- Task bot
- Voice bot
- Multi-language chat and auto-translation
- Natural Language Processing
- Proactive chat invitations
- Knowledge base
- Ticketing for email and messaging
- 36 months data storage
- Live chat automation tools
- Pre/Post-chat surveys
- Canned messages
- Co-browsing
- Advanced routing rules
- Chatbot sentiment analysis
- Website real-time visitor tracking
- Cloud and on-premise deployment options
- Multiple and dynamic campaigns

Comm100 supports a variety of CRM, CMS, eCommerce, and social platform integrations, including:
- SMS
- Telegram
- Facebook Messenger
- WhatsApp Business
- Line
- Salesforce CRM
- Zapier
- Microsoft Dynamics 365 CRM
- Shopify Plus
- Zendesk
- WordPress
- Magento
- Cisco UCCX/UCCE
- Drupal
- Joomla

Comm100’s detailed reporting includes:
- Queue Length and Wait times
- Chat Source and Chat Volume Reports
- Chat Transfer Report
- Rating Report
- Agent availability report
- Agent performance
- Efficiency Report
- Tickets and messaging reports
- Visitor Segmentation
- Resolved & Unresolved Bot Chats & Conversions Report
- High Confidence Answers Report
- Usage Report

Data level: All network communication is TLS encrypted, data obfuscation, no storing of payment information
Application level: IP restriction, complex agent password policy enforcement, CAPTCHA verification, audit logs, SSO and LDAP available, credit card masking in platform.
Compliances: ISO 27001, PCI DSS, SOC 2 Type II, TRUSTe® Privacy Certified, HIPAA, GDPR, PIPEDA compliant

Comm100 offers 24/7 live chat support and support via phone, SMS and WhatsApp during business hours.

Comm100 has quote-based pricing across three plan tiers:
- Omnichannel Gold
- Omnichannel Platinum
- Custom (configured to your specific needs)
Omnichannel Platinum package includes NLP chatbots and more advanced integrations, including support for all ticketing & popular social channels. More advanced bot tools like AI chatbots and voice bot are available as add-on features, along with secure messaging.

Capterra
- Ease of Use: 4.7 / 5
- Customer Service: 4.6 / 5
- Features: 4.5 / 5
- Value for Money 4.4 / 5
- Overall Rating: 4.7 / 5