Comm100 Training

Equipping teams to deliver unparalleled service & support

We know how demanding service & support is – but we also know how well we can help you manage the busiest of teams and most tightly-stretched budgets. Our experts can teach you how to use our platform to improve efficiency to save time & money – all while delivering the highest quality service so no high value interaction is ever missed.

Contact Sales

95%

training CSAT

21

days to launch

35

day to value

Training that fits like a glove

All our training is customized to fit you. We work with you to create a training program that works for your team size and level of expertise so every minute spent learning moves you towards your goals.

It’s a team game

We don’t just train your agents on how to take advantage of Comm100’s many tools and features. We design and deliver role-specific training sessions that address your varied team and employee needs. We can provide expert training for agents, managers and supervisors, system administrators, quality assessors, tier 1/2 split roles, and reporting and continuous improvement training for VPs and C-Suite.

Flexible and efficient training

Pulling agents away from customer queries to train can be tough so our trainers make sure to up-skill your staff efficiently and effectively – all through the medium of your choice. We offer live instructor-led sessions, real-time Q&As with our product experts, self-assessment surveys, and a wealth of accessible materials to help your team build their knowledge in a way that works for you.

Lifelong learning

The training you receive at the start of your journey with us is only the beginning. We believe in providing you with the training and best-practice guidance – not just at the point when you become a new customer - but in the years to come. As our software improves and grows, you’ll receive all the resources you need to improve and grow with it.

Here’s what our customers are saying about
Maria Fielder, our Director of Learning, Training and Development

“Maria was the most competent person I have had the pleasure of dealing with for many years, competent, easy to deal with, reassuring and responsive.”

– Alice O’Carroll, M.A., Director, Career Development and Cooperative Education, Faculty of Science, McMaster University

“Maria did a great job of previewing a brand new (Queue Management) system for us and it gave us the ability to go on and practice/test the system to iron out any bugs so we can head for a successful launch!”

– University of British Columbia, Faculty of Science, Student Experience

“We had a lot of questions for Maria and she answered them all wonderfully!”

– Veridian Credit Union

“We appreciate the patience in explaining the intricacies of COMM100 as part of our multiple training sessions and the openness to look into the platform from our office’s perspective, acknowledging that we operate in a different way than other UBC units. “

– Lilian Bandeira, Manager, International Student Advising, UBC

“Maria gave a very thorough introduction to the Comm100 system and made it easy to understand for someone who has never seen it before. “

– WCG Services

Customer Stories

Rackspace TechnologyReduced response time from hours to seconds

“It’s been great working with Comm100, they’ve been really helpful. We can always get hold of someone when we need support and we still have regular cadence meetings to see how the chatbot (now AI Agent) is performing and how we can make it even better. I’ve really enjoyed the whole experience.”

- Melissa Schild,

Human Resources Representative II, Rackspace Technology

+ Read customer story

San José State UniversityScalable chatbot (now AI Agent) success across 33 departments

“We began with about eight departments using Comm100’s chatbot (now AI Agent) and live chat tools, and within just two years, we expanded to support around 33 departments—over a fourfold increase. Comm100’s platform and team have been instrumental in enabling this growth, seamlessly managing our increasing needs while maintaining excellent support and flexibility across departments.”

- Ravi Pisupati,

IT Project Manager,

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Global Affairs CanadaChatbot (now AI Agent) handles 78% of incoming chats

"I have nothing bad to say about Comm100. It's been great - responses are quick and clear. Really there's nothing I could say that could be done better, especially on the support side."

- IT Professional, Global Affairs Canada

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Cabrillo Credit UnionTransforming Member Engagement with Comm100

"The Comm100 team has been a dream to work with. They’ve provided exceptional training and onboarding services, and their expertise in chatbots has made the building process a fun and approachable experience."

- Kelli Davis,

Assistant VP of Member Support, Cabrillo Credit Union

+ Read customer story