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The 5 Best Free WordPress Live Chat Plugins

WordPress powers over 40% of all websites on the internet. To put this into perspective, Joomla is the second most used and only has 2.6% market share

A key reason why so many businesses use WordPress is because the software is free. But it’s so much more than that. WordPress is so popular because it is easy to use and install, is feature-rich, has strong security, and offers extensive templates and customizations. 

All of these benefits are exactly what you should look for in the best free WordPress live chat plugins too: 

  • Free
  • Ease of installation and use
  • Features 
  • Security 
  • Customizability 

To help you narrow down your search, we have put together a list (in alphabetical order) of the best free WordPress chat plugins and how well they perform against these benefits. This is the only comparison list you’ll need to find the best chat for WordPress. 

 Key features Comm100  Drift  Freshchat  Tawk.to  Tidio  
 Agents/seats Unlimited  100  Unlimited 
 Chats Unlimited Unlimited (100 contacts) Unlimited Unlimited Unlimited 
 Real-time visitor tracking Yes No  Yes  Yes Yes  
 Knowledge base Yes  No No  Yes No 
 Audio/video chat Yes No No  No No 
 Bot Yes (650 chats p/m)No No No Yes (100 visitors p/m) 
 Proactive chat Yes  Yes  No  Yes  No  
 Pre-chat survey Yes  Yes  Yes  Yes  Yes  
 Post-chat survey Yes No Yes No 
Basic routing Yes   No NoYes  No 
 Canned message Yes No No Yes Yes 
 Ticketing Yes No  No  Yes No 
 Social media Yes No No No No 
24/7 customer supportYesNoNoNoNo

Comm100 

Comm100’s Free Live Chat WordPress plug-in offers users all the benefits of its award-winning live chat software to improve customer satisfaction and grow sales. 

Free 

Comm100’s Free Live Chat for WordPress is free for unlimited users and chats. The following channels are also free within the platform on WordPress – audio and video chat, email, SMS, Facebook, WhatsApp Business, Line, WeChat, and knowledge base. 

Ease of installation and use 

The Comm100 chat plug-in is simple to install, with a quick set up that requires no coding or technical expertise. A live chat button is automatically added to each web page. It is also compatible with any WordPress theme or template without any modifications.  

You can chat with your customers via web, desktop, or mobile app. 

Features 

Comm100’s WordPress plug-in offers all of the same features as its standard free live chat software. Key features include: 

  • Live visitor monitoring and tracking 
  • Proactive chat invitations 
  • Canned messages and keyboard shortcuts 
  • Pre- and post-chat survey 
  • Routing rules 
  • Audio/video chat 
  • Multi-language support 
  • Ticketing 
  • Knowledge base (agent and customer facing) 
  • Chatbot for booking meetings, capturing contact information, and answering FAQs (coming May 2021) 

Security 

Comm100 software boasts a number of industry-leading, international security and privacy compliances. The live chat software is ISO 270001 and SOC 2 Type II certified, as well as GDPR and CCPA compliant. It is also WCAG compliant so companies can deliver live chat to those with physical disabilities. 

The software is supported by MaximumOn™ technology which ensures  maximum uptime so you don’t miss any chats. 

Customizability 

Comm100 Free Live Chat offers many options to customize the live chat experience on WordPress. Chat window, color scheme, and layout can be changed to ensure consistency with your brand, either by choosing settings in the Comm100 admin console or adding your own HTML elements using CSS (cascading style sheets).

Free Live Chat Software with Unlimited Users & Chats

Free Live Chat Software with Unlimited Users & Chats

Chat with your website visitors in real time, convert more visitors into customers and improve your customer satisfaction. All for free, forever!

Sign Up Free
Comm100 Free

Drift

Drift’s Free Live Chat WordPress plug-in focuses on generating leads and closing sales, offering a variety of tools to help achieve this. 

Free 

Drift has a limited free plan via WordPress that offers 1 seat and 100 contacts. After that, paid plans start at $40 per month for one live chat seat. Each additional seat beyond that costs $20 per month. 

Ease of installation and use 

To get started with Drift on your WordPress account, you need to follow a 7-step installation process, pasting the JavaScript embed code into the page’s snippet section. If you are using a caching plug-in in WordPress, it can take a few hours for the Drift Live Chat widget to appear on your website. 

Drift has many positive reviews on the platform’s ease of use and clear navigation. It can also be used via web dashboard or native mobile apps. 

Features 

Drift’s key features focus on generating sales and leads, particularly for booking meetings. Key features include: 

  • Welcome messages 
  • Real-time Slack integration 
  • Meeting booking with calendar integration 
  • Web-browser targeting 
  • Basic reporting 
  • Offline mode 
  • Email fallback 

Security 

Drift performs a variety of audits and assessments to provide secure live chat, including SOC 2 Type II and GDPR compliance and Privacy Shield certified. They are also part of the Cloud Security Alliance, so their security practices are conveniently and immediately available for review. 

Customizability 

The Drift WordPress plug-in can be customized in various ways to suit your brand. The language, colors, and font can all be customized, and so too can the welcome message and default greeting. You can also choose from a selection of default icons or upload your own custom icon. 

Freshchat

Freshchat’s Free Live Chat WordPress plugin is  designed to help brands connect with visitors in real-time. You can connect the full Freshdesk platform with WordPress to enable ticketing and connect email and social media, but each channel comes at an extra cost. 

Free 

Under Freshchat’s free version on WordPress called ‘Sprout’, you can have up to 100 agents and can track up to 10,000 monthly unique visitors within the platform. 

Ease of installation and use 

Freshchat can be installed on WordPress with relative ease through automatic or manual installation. In both methods you need to copy the Freshchat widget code. 

The platform boasts a modern design and user reviews speak of its friendly UI. It has features to help agents manage chats efficiently, such as inbox views and conversations labels. The software is available on desktop and mobile app. 

Features 

Freshchat’s free WordPress software offers a limited range of features and capabilities to improve efficiency. Key features include: 

  • Build-your-own chatbots ($100 for 1000 bot sessions/month) 
  • Pre-chat survey 
  • Inbox views 
  • Conversation labels 
  • Bulk actions 
  • Routing by query 

Security 

Freshchat is supported by a number of security compliances and certificates that Freshwork’s platform abides by. These include SOC 2 Type II and GDPR. They are also part of Cloud Security Alliance so their security practices can be reviewed at any time. 

Customizability 

With Freshchat on WordPress, you can customize the look and feel of the widget, including company logo, font and color scheme to achieve brand consistency. 

Tawk.to 

Tawk.to’s free WordPress live chat plug-in is a well-known tool that’s often regarded as a good starting point for small companies wanting to test live chat and understand if it is right for their business. 

Free 

Tawk.to’s free WordPress plug-in offers unlimited agents and data storage. 

Ease of installation and use 

Tawk.to’s plug-in can be set up easily and quickly following a 5-step, no coding setup. 

The platform has good ratings on its ease of use, but its navigation can be difficult for some users who struggle to locate tools and sections within a ‘noisy’ interface. The app is available on mobile (Android and iOS), as well as desktop. 

Customizability 

With Tawk.to, you can choose which pages you want the chat widget to be available on by inputting the Tawk.to shortcode into your chosen pages. You can also customize the chat’s color, border radius, and positioning, as well as choose design themes like ‘Attention Grabbing bubbles’. 

To remove branding from the chat window, users are charged $12 per month. 

Features 

Tawk.to offers a large variety of features to help users set up live chat to fit their business needs. Key features include: 

  • Pre-chat surveys  
  • Department routing 
  • Automatic chat invitation 
  • Real-time visitor monitoring 
  • Auto-translation 
  • Knowledge base 
  • Video and audio (at an extra charge of $29 per month) 
  • Security 

Tawk.to doesn’t have the most comprehensive security and privacy compliances. Communication between agents and visitors is passed over SHA-256 Secure Socket Layer and all data is housed on encrypted servers. It is also GDPR compliant. 

Tidio Live Chat 

The free Tidio Live Chat WordPress plug-in offers a well-rounded live chat solution that includes mailing features and chatbots, designed for smaller teams. 

Free 

With Tidio’s free WordPress live chat solution, you get unlimited free chats for a maximum of 3 agents. You can also send up to 500 automated and scheduled emails a month and get unlimited chatbot interactions with 100 unique visitors per month. 

Ease of installation and use 

Tidio’s WordPress plug-in is easy to install, with no coding or technical knowledge required. Tidio claims set up takes only 3 minutes. Extra steps are required should you wish to use their chatbot and mailing features. You may also need to clear your cache. 

The software is simple to use with clear navigation and a friendly agent interface. It’s available on desktop on mobile apps for iOS and Android devices. 

Features 

Tidio’s free live chat offers a range of features that suit small or ‘micro’ customer service teams. The key features include: 

  • Email campaigns (automated and scheduled) 
  • Chatbots (up to 100 unique visitors p/m) 
  • Pre-chat survey 
  • Visitor tracking 
  • Live typing preview 
  • Contact tagging and notes 
  • 3rd party app integration 

Security 

Of all the chat plug-ins listed, Tidio features the fewest security measures. All chat connections are encrypted using 256bit SSL protocol, and their domains are hosted on a secure HTTPS address. It is also fully GDPR compliant. 

Customizability 

With Tidio’s WordPress plug-in, you can choose the background color of the chat window, set a status message, and choose the position of the chat widget on your site’s page. 

Free Live Chat Software with Unlimited Users & Chats

Free Live Chat Software with Unlimited Users & Chats

Chat with your website visitors in real time, convert more visitors into customers and improve your customer satisfaction. All for free, forever!

Sign Up Free
Comm100 Free

About Kate Rogerson

Kate is the Content Marketing Specialist at Comm100. She has extensive experience in content creation for technology companies across the world, including the UK, Australia and Canada. She specializes in B2B messaging, branding and soccer trivia.