Comm100 Released MaximumOn Technology to Provide 100 Percent Uptime Live Chat

September 26th, 2014 | Anna Cheung | News & Updates | Blog Home

At Comm100, we understand that reliable and robust live chat service is becoming more critical to the success of our customers. That’s why we spared no efforts in research of new technologies and architectures that can offer our customers 100% uptime live chat service. And here comes MaximumOn!

MaximumOn is a technology that provides data center level redundancy for Comm100 Live Chat to achieve 100% uptime. With the MaximumOn technology, Comm100 Live Chat is deployed on 2 servers located in 2 separate data centers. In case one server fails for any reason, the service will seamlessly and automatically switch to the other server. During the process, there will be no impact at all to your ongoing chats or new chats.

Architecture

comm100 maximumon technology - structure

In the Primary Deployment, we employ necessary redundancies to sustain the system in the event of component or system level failures. A high end N+1 data center is selected to host the servers. Rigorous disaster recovery plans are implemented. Data are continually backed up both locally and to a remote site.

In addition to the Primary Deployment, we implement a Redundant Deployment in a separate data center, which synchronizes with the Primary Deployment in both software applications and databases.

The Moderator monitors the status of the two deployments and indicates the currently active one for Operators and Website Visitors. Failover is automatic by default. Normally, Operators and Website Visitors are connected to the Primary Deployment. When it fails, the Moderator will direct them to the stand-by Redundant Deployment. When the Primary Deployment is back to normal, the Moderator will set it as active again with all the data synchronized. When the Moderator fails, Operators and Website Visitors will bypass the Moderator to directly connect with the Primary Deployment or the Redundant Deployment. Manual failover is also provided in the event of planned downtime.

Scenarios

The MaximumOn technology can protect your live chat service from all of the following failures:

  • Redundant component failure, such as hard disk, fan, power unit and network card failure
  • Non-redundant component failure, such as mother board, CPU failure
  • System level failure, such as server failure, hardware & software upgrade
  • Network problems such as network device failure and DNS server failure
  • Data center level failure, such as loss of electricity, fire in the building, DDOS attack and cooling system failure
  • Human error, such as incorrect firewall settings, accidental file deletion and misconfiguration of network elements

When any of the above failures happens, a redundant component, server or data center will be used immediately to provide continuous live chat service for you. An ongoing chat can go on as it is like nothing has happened.

Advantages

Compared to traditional Disaster Recovery solutions, the MaximumOn technology has obvious advantages:

  • Redundancy is at data center level. Live chat won’t be interrupted even when the data center fails.
  • The ongoing chats will remain intact.
  • New chats can be initiated normally.
  • The switch from one server to the other server is seamless. Website visitors and operators will not even notice the switch.
  • No chat transcript will be lost.
  • No manual intervention, code switch or testing is required.
live chat maximumon technology - white paper

[Free Download] Comm100 Live Chat MaximumOn Technology

Want to know more about the MaximumOn technology? This white paper explains in details how and why our MaximumOn can ensure 100% uptime SLA.

Download Now

How to Get It?

To get our MaximumOn technology, you can chat with our support team or send us an email.

About 

Anna Cheung heads product marketing in Comm100. She spends most of her day in finding ways to have more people benefit from Comm100's products. In her spare time, she likes learning new things and sharing with others. Connect with Anna on LinkedIn.

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