At Comm100, we understand that reliable and robust live chat service is becoming more critical to the success of our customers. That’s why we spared no efforts in research of new technologies and architectures that can offer our customers 100% uptime live chat service. And here comes MaximumOn!
MaximumOn is a technology that provides data center level redundancy for Comm100 Live Chat to achieve 100% uptime. With the MaximumOn technology, Comm100 Live Chat is deployed on 2 servers located in 2 separate data centers. In case one server fails for any reason, the service will seamlessly and automatically switch to the other server. During the process, there will be no impact at all to your ongoing chats or new chats.
In the Primary Deployment, we employ necessary redundancies to sustain the system in the event of component or system level failures. A high end N+1 data center is selected to host the servers. Rigorous disaster recovery plans are implemented. Data are continually backed up both locally and to a remote site.
In addition to the Primary Deployment, we implement a Redundant Deployment in a separate data center, which synchronizes with the Primary Deployment in both software applications and databases.
The Moderator monitors the status of the two deployments and indicates the currently active one for Operators and Website Visitors. Failover is automatic by default. Normally, Operators and Website Visitors are connected to the Primary Deployment. When it fails, the Moderator will direct them to the stand-by Redundant Deployment. When the Primary Deployment is back to normal, the Moderator will set it as active again with all the data synchronized. When the Moderator fails, Operators and Website Visitors will bypass the Moderator to directly connect with the Primary Deployment or the Redundant Deployment. Manual failover is also provided in the event of planned downtime.
The MaximumOn technology can protect your live chat service from all of the following failures:
When any of the above failures happens, a redundant component, server or data center will be used immediately to provide continuous live chat service for you. An ongoing chat can go on as it is like nothing has happened.
Compared to traditional Disaster Recovery solutions, the MaximumOn technology has obvious advantages:
Want to know more about the MaximumOn technology? This white paper explains in details how and why our MaximumOn can ensure 100% uptime SLA.Download Now