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Comm100 also offers the option of on-premises deployment along with managed cloud hosting. Your data residency requirements determine the deployment model, not ours.
Comm100’s cloud infrastructure is hosted in data centers located in North America, Europe, and Singapore. These facilities are compliant with SSAE 16, CSAE 3416, and ISAE 3402 standards, and they undergo regular third-party audits as part of Comm100’s SOC 2 Type II certification process.
All data in transit between customers, visitors, and Comm100 servers is encrypted using TLS. Data at rest is encrypted using industry-standard methods. Comm100’s cloud infrastructure supports automatic failover and redundancy to maintain uptime and availability.
Cloud-hosted customers benefit from Comm100-managed updates, maintenance, and security patching without any action required on their end. The platform scales automatically to handle traffic spikes during peak support periods, enrollment seasons, or promotional events.
For organizations where cloud hosting cannot meet regulatory, contractual, or internal security requirements, Comm100 offers full on-premises deployment.
On-premises means the complete Comm100 platform — Live Chat, AI Agent, AI Copilot, Ticketing & Messaging, Knowledge Base, Queue Management, Voice, Booking, and analytics — runs on servers that your IT team owns, manages, and controls. Data never leaves your network. Updates and patches are delivered as packages that your team applies on your own schedule.
This deployment model is used by organizations that need to meet strict data residency mandates (where data must physically remain within a specific jurisdiction), data sovereignty requirements (where data must remain subject to a specific country’s laws), or air-gapped network policies (where no connection to the public internet is permitted).
On-premises deployment is particularly common among Comm100 customers in credit unions, government agencies, iGaming, and healthcare.
+ Contact sales to discuss on-premises deployment
Regulated industries have specific reasons for requiring on-premises deployment that go beyond general preference.
Credit unions and community banks often face examiner expectations around data control and vendor risk management that are easier to satisfy when the platform runs within the institution’s own infrastructure. Government agencies may operate under procurement rules that restrict the use of cloud-hosted services, or serve populations whose data cannot leave a specific jurisdiction. iGaming operators frequently need to deploy in specific geographic regions to meet licensing conditions. Healthcare organizations handling ePHI may prefer on-premises deployment to simplify their HIPAA compliance posture by reducing the number of external data processors in their environment.
In each case, Comm100’s on-premises option removes a barrier that would otherwise disqualify a cloud-only vendor from consideration
Comm100 is a Canadian company headquartered in Vancouver, British Columbia. For cloud-hosted customers, Comm100 maintains infrastructure in Canada, which means data can be stored and processed under Canadian jurisdiction. We also have data centers in the United States of America, Singapore, and Frankfurt.
This matters for Canadian organizations subject to PIPEDA, provincial privacy laws, or internal policies requiring Canadian data residency. It also matters for international organizations that prefer Canadian data jurisdiction over alternatives, given Canada’s strong privacy legislation and its adequacy status under GDPR.
For government customers in particular, Comm100’s Canadian incorporation and hosting address a common procurement requirement that many U.S.-headquartered competitors cannot satisfy.
Your organization is comfortable with a managed SaaS model and does not face regulatory requirements mandating on-premises hosting. Cloud deployment offers faster setup, automatic updates, Comm100-managed security patching, and automatic scaling during peak periods. Most Comm100 customers choose cloud hosting.
Your organization faces data residency mandates, operates on air-gapped networks, is subject to procurement rules restricting cloud services, or needs to minimize the number of external data processors in its compliance scope. On-premises deployment requires your IT team to manage infrastructure, apply updates, and maintain the environment, but it gives you complete control over where data is stored and how it is accessed.
Not sure which model is right? Contact sales to discuss your requirements. Comm100’s team can help you evaluate both options against your specific regulatory environment.
Yes. Comm100 offers full on-premises deployment for its entire platform, including AI products, Live Chat, Ticketing & Messaging, Knowledge Base, Voice, Queue Management, and Booking. The on-premises option runs entirely on the customer’s own servers, and no data is transmitted to Comm100’s cloud or external services.
Comm100’s cloud infrastructure is hosted in data centers located in North America. These data centers are compliant with SSAE 16, CSAE 3416, and ISAE 3402 standards, and they are regularly audited as part of Comm100’s SOC 2 Type II certification.
Yes. Comm100 is headquartered in Vancouver, British Columbia, Canada. Cloud-hosted customers can have their data stored and processed within Canadian infrastructure, under Canadian jurisdiction. This is relevant for organizations subject to PIPEDA or provincial privacy laws, and for international organizations that prefer Canadian data residency.
Yes. Comm100’s on-premises deployment option can run on air-gapped networks with no connection to the public internet. Updates and patches are delivered as packages that the customer’s IT team applies locally.
No. As of 2026, neither Zendesk nor Intercom offers on-premises deployment. Both are cloud-only platforms. Comm100 is one of the few customer support platforms that offers a full on-premise option alongside its managed cloud deployment.
Need Data Residency or On-Premises Deployment?
Talk to Comm100’s team about your specific hosting and compliance requirements.