I was introduced to Comm100 Ticket while working on a project with another company. I saw how really easy it was to implement it and we started to use it right away. With Comm100 Ticket, it’s very easy to create tickets. Customers can create a ticket if the live chat is offline; we can create one when a customer calls. We can mark the tickets as urgent and assign a rep to a ticket.
More satisfied customers mean more sales. With the help of Comm100 Ticket, I can manage everything in a sophisticated way and it has increased my customer satisfaction. Also I have benefitted a lot as my sales have gone up.
Comm100 Ticket is fully hosted and managed by Comm100. No software to download or install. We take care of all the hardware, software, backup and maintenance work on the sever side to simplify your IT infrastructure so that you can have more time to spend on running your business.
We completely understand the importance of high reliability and security to your business. To ensure the highest possible availability, we use high-end HP servers to run the application, world-class data center to host our server farm, and RAID ADG to protect your data from hard disk failure. Rigorous backup and disaster recovery plan are enforced.
You only need a web browser to use Comm100 Ticket. Comm100 Ticket is fully cross browser compatible. You can access Comm100 Ticket with any standard web browser of your choice, such as IE, Firefox, Chrome, Opera & Safari, etc.
Automatically update ticket properties based on the rules pre-defined by you. Change a ticket’s department, set a certain priority or assign the ticket to a specific person, and much more.
Based on the rules pre-defined by you, notification or follow-up emails can be automatically sent to you or your customers to increase the efficiency in resolving your customers’ queries.
With unlimited custom fields, you can freely personalize your follow-up emails and tailor your web-to-ticket form. The fields can also be used to define your auto update and auto follow-up rules.
This enables you to view the distribution of your tickets according to their status, priority, source, assignee, department, email server and rating in a given period.
This enables you to view the performance of your operators, departments and email servers and identify areas that need improvements.
This enables you to view all the receiving email addresses which do not exist or have reported your previous messages as spam. Auto follow up emails won’t be sent to non-existent or spam-reported email addresses.
You can define the permissions of each operator, including Manage Assigned to Me Tickets, Manage All Tickets, Permanently Delete Tickets, Manage All Queries, Manage Labels, Manage Website Integration and View Reports, etc.
You can create multiple operator groups and grant specific permissions to each operator group according to your needs, including Manage Assigned to Me Tickets, Manage All Tickets, Permanently Delete Tickets, Manage All Queries, Manage Labels, Manage Website Integration and View Reports, etc.
USD 29 operator/mo
Multi-Source Ticket Capture
Ticket Tracking & Management
Ticket Processing Automation
Report & Analytics
Integration with Other Comm100 AppsTry It Free