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Insurance customer service and helpdesk platform

Deliver exceptional customer service for a competitive edge

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Trusted by leading insurance organizations around the world

ASEBP
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Willis Towers Watson
Safety Insurance
AER is comm100's customer

How can Comm100 help your insurance organization?

Sky-high customer satisfaction

Boost customer loyalty

Speed. Accuracy. Personalization. Today’s customers expect these three factors from their insurance provider. Deliver this and there’s only one outcome – happier customers who want to stick around.

Shrink service delivery costs

Reduce support costs

Automate common and time-consuming inquiries with Comm100’s insurance chatbot, freeing up agent time and improving response speed – even while your organization and support volumes grow.

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Improve trust & connection

Deliver the digital experience your customers want while retaining a personal, humanizing touch with Comm100’s live chat for insurance with integrated video and voice chat.

“We don’t live in a patient world. Our clients expect answers immediately – they don’t want to wait for a response on email or wait in a telephone queue. With live chat we can provide them with this support. They ask us a question, get the answer they need within minutes, and get on with their day.”

– Rita Morris, Producer Resource Center Manager at Sagicor Life

Complete customer lifecycle management under one roof

Comm100’s insurance customer service and helpdesk platform connects every channel across every department, powered by flexible integrations, intelligent routing, and AI automation.

Live Chat

Live Chat

Real-time text, voice, video, file sharing, and screen sharing - all wrapped up within Comm100’s live chat for insurance. Deliver the fast, convenient, and personalized digital customer experience that is expected of you.
AI Agent

AI Agent

Harness the power of AI and natural language processing (NLP) with a Comm100 insurance AI Agent, built to increase support capacity, improve efficiency, and deliver 24/7 accessibility.
Ticketing & Messaging

Ticketing & Messaging

Manage all your customer inquiries from email, social media & SMS from one easy-to-use system with all the tools and features you need to achieve ultimate efficiency.
Knowledge Base

Knowledge Base

Easily build and maintain unlimited knowledge bases for fast self-service support that doesn’t take up agent time, while also giving your agents accurate and consistent answers to share with customers.

Enterprise-grade security built for insurance

From PCI and SOC 2 compliance to credit-marketing masking, Comm100 exceeds insurance security & privacy requirements to keep your data secure. Take a look for yourself.

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“Comm100 Live Chat has transformed how we support our agencies. With up to 400 calls a day, our clients were often put on hold for a considerable time before an agent became available. Now with live chat in place, we can instantly respond to every incoming query and give our clients the immediate support they expect.”

– Scott Eckstein, Insurance Sales Expert at Sagicor Life

Only with Comm100

lifecycle management

Complete lifecycle management

With Comm100 Omnichannel, customers can be seamlessly passed between channels, agents, teams and departments, and inquiries can be intelligently routed to the right person at the right time.

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An end to data siloes

Create a complete view of every customer by connecting your key systems together with off-the-shelf integrations and a flexible API. Personalization and efficiency at their best.

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Analytics you’ll depend on

Discover what drives customer engagement, satisfaction, and loyalty with detailed reporting and analytics that is easy to use, customizable, and omnichannel.

We make good on our customer service promise

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Experience the power of AI-driven customer service.
Get started today!

Related Resources

Live Chat Security for Public Sector

Solution Sheet

Live Chat Security for Financial Services

How to Build a Bot in 30 minutes

Webinar

How to Build a Bot in 30 minutes

Comm100 Ebook FinServ DTR Benchmark CT 545x320

eBook

Transforming the Financial Services Client Experience with Chat and AI