47% percent of students say they could have used more support from their college during the pandemic.
What does this mean for student counseling?
It means that access to digital support channels provided through Comm100 can improve the student experience in higher education and help schools provide the support that today’s students need.
65% of Gen Zers prefer to engage through digital channels.
As a student counseling professional in higher education, you need to be ready for anything. Comm100’s digital omnichannel platform allows you to facilitate difficult conversations over live chat, video, or voice so that students can reach out however they feel comfortable.
Digital communication in student counseling requires care to individual privacy. Comm100 is committed to protecting the privacy of your students with a secure platform they can trust.
Effective counseling requires easy access to student records and course selection details. Comm100 Omnichannel can be integrated with CRM platforms and other third-party applications to provide in-window access to scheduling details and academic records.
Counseling can often require a dialogue among various parties. When those conversations can’t happen in person, Comm100’s omnichannel platform supports video and voice chat to encourage more personal conversations.
Each student’s needs are unique, which is why it’s important to stay on top of requests. With Comm100’s ticket and case management, you can know that student requests will see a proper resolution.
In a busy school, budgeting time to speak to every student can be a challenge. With a task bot helping to take student information, students will see reduced waiting times to have their questions answered.
Providing strong resources for students is key to reducing unnecessary counseling sessions. A chatbot can easily handle most student questions so that there’s more space available to tackle complex issues.
“The help and guidance from Comm100 during the development of our chatbot has been fantastic!”
— Derek Gaucher, Coordinator of IT Solutions, Dawson College
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Transforming student engagement needs all hands on deck. Take a look at the roles below to see how Comm100 can bring digital transformation to the customer experience across higher education.
Admissions officers need to be responsive to many stakeholders. Digital omnichannel makes engaging with staff and faculty easier and more efficient.
Registrars handle some of the most sensitive enquiries in higher education. They need secure technology that provides a seamless support experience.
Students services support a wide cross-section of student life. When students reach out through digital channels, they need to reach the right person the first time.
As more services move online, financial aid needs to keep up. With digital engagement, financial aid can connect with students anywhere to provide much needed peace of mind.
IT looks to get the most out of technology. Supporting higher education students and faculty requires robust digital tools that can meet the needs of today and tomorrow.
Continuing education is designed for busy professionals, meaning that digital support needs to be flexible and responsive.