Financial services & banking customer service software

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Trusted by leading financial services organizations around the world

How can Comm100 help your financial services organization?

Boost customer loyalty

By letting your customers connect with you on the channels they prefer and making support more convenient, there’s only one outcome – happier customers who want to stick around.

Reduce support costs

With Comm100’s banking chatbot, you can automate your common and time-consuming inquiries to free up your agents and limit team size – even while your organization and support volumes grow.

Improve trust & connection

Deliver the digital experience your customers want while retaining a personal, humanizing touch with Comm100’s live chat for financial services.

“Since we’ve implemented Comm100 Live Chat we’ve seen a steady increase in the number of chats we were taking month over month. So, it’s actually worked well with all of the other channels that we were already offering, and it’s definitely helped us, and helped our members reach us more easily.”

– Jasmina Duric, Manager of E-Services and Support Department, Lake Michigan Credit Union

Complete customer lifecycle management under one roof

Comm100’s financial services & banking customer service software provides every channel you need across departments, powered by flexible integrations, intelligent routing, and automation.

Live Chat

Real-time text, voice, video, file sharing, and co-browsing - all wrapped up within Comm100’s live chat for financial services. Deliver the fast, convenient, and personalized digital customer experience that is expected of you.

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Chatbots & Automation

Harness the power of AI and natural language processing (NLP) with Comm100’s chatbots for financial services, built to increase support capacity, improve efficiency, and deliver 24/7 accessibility.

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Ticketing & Messaging

Manage all your customer inquiries from email, social media & SMS from one easy-to-use system with all the tools and features you need to achieve ultimate efficiency.

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Knowledge Base

Easily build and maintain unlimited knowledge bases for fast self-service support that doesn’t take up agent time, while also giving your agents accurate and consistent answers to share with customers.

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Enterprise-grade security built for financial services & banking

Comm100 exceeds financial services and banking security & privacy requirements to keep your data secure across our banking live chat and banking chatbot software. Take a look for yourself.

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Comm100 chatbots for banking

Leave the common and simple tasks to a Comm100 banking chatbot so your agents can focus on the important stuff. Chatbots in financial services help you scale your operations while cutting costs.

AI Chatbot

If you’re looking to automate your common and time-consuming queries without compromising service quality, you need Comm100 AI Chatbot. Powered by natural language processing (NLP), this chatbot software provides intelligent, 24/7 support that lets you increase support capacity without growing your team size. You’ll wonder how you ever lived without it.

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Task Bot

Task Bots are simple to build chatbots with no coding or technical expertise required. They help you automate FAQs, book meetings, and capture contact information so your agents can focus on more important tasks at hand. And did we mention they let you deliver 24/7 support to increase engagement too?

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Voice Bot

Powered by AI and natural language (NLP), Voice Bot communicates with customers via speech through your digital voice and telephony channels. With this customer service chatbot at hand, call volumes and wait times will drop, and customer satisfaction will fly high. Give your customers the fast, 24/7 support they expect.

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“Our goal as a credit union is to deliver the best possible service to our members, and Comm100’s banking live chat is helping us achieve that. We couldn’t be happier with the software or the support.”

– Robert Griffith, Chief Executive Officer, Motor City Community Credit Union

Only with Comm100

Audio and video chat

Comm100’s banking live chat offers browser-based audio and video chat so you can develop more personal relationships with customers and gain their trust. Who needs in-branch support when you have Comm100?

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Pull down the data siloes

Deliver personalized, efficient, and data-driven support at every stage of the lifecycle by easily connecting your key systems together with off-the-shelf integrations and a highly flexible API.

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Data you’ll depend on

Discover what really drives customer satisfaction and loyalty with Comm100’s powerful reporting and analytics suite. Customizable, easy to use, and omnichannel.

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We make good on our customer service promise

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Join thousands of organizations who have achieved human-bot harmony with Comm100.

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Related Resources

Webinar

How Bots & Automation Improve Agent Workflows and Customer Satisfaction

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ROI calculator

Chatbot ROI calculator

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Customer Story

Cambrian College Improves Recruitment with Comm100 Live Chat & Chatbot

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