The Comm100 AI
Implementation Roadmap
A Practical Guide for Gaming Operators

Gaming operators face a familiar tension: players expect instant, 24/7 support while operational costs continue rising. The operators gaining ground are deploying AI strategically, not experimentally. They are seeing measurable improvements in resolution times, agent productivity, and player satisfaction within 90 days.

This guide provides a phased implementation roadmap for deploying AI across your support operations. Each phase builds on the previous, starting with high-impact quick wins and progressing through agent enablement to continuous optimization.

What You’ll Learn

• How to audit your current support operations, identify high-volume inquiry types, and prepare your knowledge base for AI deployment
• Deploying AI to automate Tier 1 inquiries like bonus questions and withdrawals
• Configuring AI Copilot to assist agents with real-time answer suggestions
• Using AI Insights to monitor sentiment, resolution status, and more
• Establishing AI Quality Assurance reviews and AI Onboarding to continuously improve agent performance

Why It Matters

Player expectations do not pause for staffing constraints. VIPs expect immediate attention. Routine inquiries pile up during peak hours. Agents spend time on repetitive tasks instead of complex issues that build loyalty.

Operators who implement AI without a structured plan often struggle to realize its value. The tools sit underutilized, agents resist adoption, and leadership questions the investment.

This roadmap provides the structure to deploy AI in phases that demonstrate value quickly, build agent confidence in the tools, and establish the workflows that turn initial gains into sustained operational improvement.