43% of members prefer to connect with their credit union through mobile live chat – an 8% increase from last year. In an increasingly digital market, their success at reaching their members quickly and conveniently can vary.
Join us for a lively panel discussion with City & County Credit Union, and Teachers Credit Union about how they leverage live chat in their digital CX strategy, and how they plan on using chatbots in 2020.
Watch the recording to learn more:
- The key digital engagement channels and what they’re best for
- Proven strategies for live chat, and how to make it work for both your members and your agents
- How to build a business plan for the move to digital in 2020
- 5 key factors for omnichannel CX success