Webinar Recording

How to Cut Costs and Drive CSAT with Bots & Automation

Customer service teams are under unrelenting pressure to balance grade-A service delivery with responsible cost control. If forced to make a choice, most organizations will lean into improving operational efficiency over improving customer satisfaction. Here’s a thought: what if you could achieve both?

Today’s customer service automation technologies—chatbots and agent-facing AI tools—make it possible to achieve both goals. In this on-demand panel discussion, chatbot and customer service experts share how to deploy automation effectively, along with real-world case studies and best practices to help organizations get the most out of these solutions.

Listen to leading authorities in digital contact center solutions as they explore how to build an omnichannel strategy that aligns with today’s shifting priorities and tomorrow’s evolving realities.

Watch this on-demand recording to learn:

How to put a value on every customer interaction
How to orchestrate an effective blend of human agent, self-serve, and automated customer service
How leading brands like More Telecom and Open University have increased both operational efficiency and customer satisfaction using bots and automation
And more.

Download Slide Deck

Speakers

Kaye Chapman, Learning & Development Manager, Comm100

Kaye is Comm100’s Learning & Development Manager, an internationally-experienced writer and trainer, and an MA student at University College London, the world’s #1 center for Education and Social Science. Kaye has worked with Fortune 500, governmental and private firms across the world to advance customer service operations and embed leading learning and development strategy.

Cale Shapera, Manager – Applied AI

Cale Shapera is the Manager of Applied AI at Comm100. He uses his experience in web development, knowledge management, and technical writing to create cutting-edge AI chatbot solutions.

Matthew Jinks, AI Chatbot Expert, Comm100

Matthew is Comm100’s resident AI Chatbot Expert. He’s worked for 5+ years in Vancouver’s tech scene and is always up to date on the latest AI trends and best practices. Matthew works with Fortune 500, government, and private firms across the world to embed advanced artificial intelligence solutions.