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On-Demand Webinar

Cracking the Self-Service Code in iGaming

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Chapters

0:00 – Introduction

8:17 – Future Trends in Player Engagement and Support

16:34 – Impact of New Communication Channels

25:45 – AI-Driven Solutions for Compliance and Experience

35:42 – Self-Service Tools: Efficiency and Personalization

40:03 – Challenges in Adopting Self-Service Solutions

43:55 – Time to Predict!

The iGaming industry has undergone a dramatic transformation. Once confined to brick-and-mortar casinos and sportsbooks, the industry has evolved, with digital platforms now accounting for over 60% of the global gaming market.

This shift is especially significant among Millennials and Gen Z, who make up more than 70% of online gaming users. Their evolving preferences are reshaping customer expectations, fueling the demand for innovative self-service options and AI-driven support. With industry revenues projected to surpass $100 billion by 2024, adapting to these changing communication preferences is critical for long-term success.

Join us for the webinar – “Cracking the Self-Service Code in iGaming” to dive into the latest trends and best practices for delivering exceptional customer experiences in the digital age. You’ll learn how to:

  • Leverage AI-driven solutions to offer seamless self-service
  • Meet the shifting expectations of Millennial and Gen Z gamers
  • Capitalize on the immense growth opportunities in the iGaming market

Don’t miss out on this opportunity to stay competitive in a rapidly expanding industry. 

Speakers

Michelle Laureta

Phil Chatterton
VP of Partnerships, Comm100

Jonathan Michaels

Jonathan Michaels
Former VP of Strategic Alliances, American Gaming Association

Dani Milkova

Dani Milkova
CEO, Rakia Media

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