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0:00 – Introduction
8:17 – Future Trends in Player Engagement and Support
16:34 – Impact of New Communication Channels
25:45 – AI-Driven Solutions for Compliance and Experience
35:42 – Self-Service Tools: Efficiency and Personalization
40:03 – Challenges in Adopting Self-Service Solutions
43:55 – Time to Predict!
The iGaming industry has undergone a dramatic transformation. Once confined to brick-and-mortar casinos and sportsbooks, the industry has evolved, with digital platforms now accounting for over 60% of the global gaming market.
This shift is especially significant among Millennials and Gen Z, who make up more than 70% of online gaming users. Their evolving preferences are reshaping customer expectations, fueling the demand for innovative self-service options and AI-driven support. With industry revenues projected to surpass $100 billion by 2024, adapting to these changing communication preferences is critical for long-term success.
Join us for the webinar – “Cracking the Self-Service Code in iGaming” to dive into the latest trends and best practices for delivering exceptional customer experiences in the digital age. You’ll learn how to:
Don’t miss out on this opportunity to stay competitive in a rapidly expanding industry.

Phil Chatterton
VP of Partnerships, Comm100

Jonathan Michaels
Former VP of Strategic Alliances, American Gaming Association

Dani Milkova
CEO, Rakia Media
Experience the power of people-first, AI-powered customer service.
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