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Banner Solution Sheet Omnichannel

COMM100 OMNICHANNEL

Omnichannel Customer Engagement Software

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Give your customers answers – anytime, anywhere, effortlessly

With Comm100 Omnichannel, organizations can connect with their customers across every digital channel through a single, unified console. This empowers them to meet their customers’ support expectations while scaling service capacity and reducing cost-per-engagement.

  • Live chat
  • Chatbots & automation
  • Ticketing
  • Social Media & Messaging
  • Knowledge base

Comm100 Omnichannel is powered by zero downtime, industry-leading security and compliance, AI automation, and unlimited configurability.

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OMNICHANNEL GOLD

Comm100 Omnichannel Gold includes:

  • Live chat
  • Knowledge base
  • Task bot
  • Email ticketing
  • 36 months data storage
  • Standard integration
  • 3 training sessions
  • Onboarding and training services
  • Solution configuration.

OMNICHANNEL PLATINUM

Comm100 Omnichannel Platinum includes everything that comes in Omnichannel Gold, plus:

  • One standard AI chatbot
  • AI chatbot testing environment
  • Chatbot training sessions
  • All ticketing & messaging channels (Facebook, Twitter, Instagram, WhatsApp, Line, WeChat, SMS, Internal)
  • Advanced integration.

“Everybody has their preferred way of communicating. Some people want to reach out via live chat, some social media, and others via email. The beauty of Comm100 is that every channel can be connected into one platform so we can connect with and support more students, more efficiently.”

Lachlan Todd, Communications & Systems Coordinator, Thompson Rivers University

KEY FEATURES

Security & compliance

Comm100 offers unparalleled enterprise-grade security that meets international security, privacy and compliance benchmarks including SOC 2 Type II, ISO 270001, PCI DSS, HIPAA, and GDPR.

Personalization

Comm100 helps organizations build more personal and genuine customer connections through customized interactions.

AI-powered

Comm100 allows organizations to scale reach and operations by using conversational AI to deploy chatbots and automation across channels.