comm100 chatbot solution sheet

Solution Sheet

Comm100 AI Chatbot: Great experiences through scalable, intelligent assistance

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If you’re looking for a chatbot capable of automating a significant portion of your frontline customer service while providing great experiences for your customers, you’ve come to the right place. Comm100’s AI chatbot pairs world class natural language processing with industry-leading functionality so that it can understand what a customer is trying to do, help them do it, or put them in touch with the person who can. Moreover, our intuitive user interface means you won’t need any coding experience to program and maintain your chatbot.

Engage with customers wherever they are

AI Chatbot can serve your customers on their preferred channels including web, in-app, Facebook, Twitter, WeChat, WhatsApp for Business, and SMS. No need to build separate chatbots – simply select the channels for the bot to use and it will be instantly available to your customers on each one.

A bot that speaks human

Making sense of the wide range of human expression, language, and grammar is critical for successful conversation between your customers and your chatbot. Comm100’s AI-powered chatbot harnesses the world’s most advanced Natural Language Processing (NLP) engine so that it will understand your customers’ goals and deliver truly helpful responses.

More than a FAQ bot

If a chatbot is to be more than an interactive FAQ, it must be able to provide personalized experiences to customers. Comm100’s AI Chatbot can help customers accomplish a wide range of goals such as order tracking and making payments by connecting seamlessly with your existing business systems.

Intelligent bot-human cooperation

There will always be some conversations that bots just shouldn’t handle. When your visitors have especially complex needs, or a VIP logs on, you want to be able to take the reins of a chat or at least monitor the conversation. Comm100’s AI Chatbot gives you total visibility into what it’s doing and complete control over which conversations it handles. The bot can also be trained to notify an agent or escalate the conversation when asked a question it can’t answer or if a visitor is clearly frustrated.

Comm100 AI Chatbot Key Features

Smart

  • Identify and help with visitor goals using Natural Language Processing (NLP)
  • Tunable sensitivity lets you control how tightly conversations are interpreted
  • Human guided machine-learning engine to improve the quality and helpfulness of your chatbot over time

Friendly

  • Rich responses with text, buttons, images, videos, webhooks and quick replies
  • Customized greeting messages for different channels
  • 30 different language options
  • Ability to engage in common small talk
  • Multiple responses for the same question to avoid repetition

Helpful

  • Deploy over Live Chat, SMS, Facebook, Twitter, and Whatsapp for Business
  • Reduced visitor queue time with automated chat distribution between bots and agents
  • Create forms to gather visitor info and pass it on to human agents or third-party systems
  • Bot can provide personalized info by authenticating visitors using secure SSO
  • Transactional responses – checkout, reservations and more – enabled by webhook integrations

Trustworthy

  • Granular control over which conversations are routed to the bot
  • Smart triggers to define when to involve human agents
  • Human supervision of chats for quality control
  • Ironclad security and compliance with HIPAA, SOC 2, PCI, and WCAG accessibility standards
  • Cloud and On-premise deployment options

Admin Controls

  • Bulk Q&A import for quick and easy bot training
  • Deploy the same bot across multiple channels in a few clicks
  • Import/export entire bots for easy back-up and duplication
  • Bot performance reports to measure ROI and track performance across all channels

Wrap-up

Comm100’s AI chatbot is a highly flexible, always-on customer communication channel that reduces wait times and resolution costs. World-class capabilities paired with easy setup and maintenance (our support team will help you set it up, and we can recommend chatbot integration services) will quickly make Comm100 AI-powered chat a critical member of your customer service team.