If you’re looking for a chatbot capable of automating a significant portion of your frontline customer service while providing great experiences for your customers, you’ve come to the right place. Comm100’s AI chatbot pairs world class natural language processing with industry-leading functionality so that it can understand what a customer is trying to do, help them do it, or put them in touch with the person who can. Moreover, our intuitive user interface means you won’t need any coding experience to program and maintain your chatbot.
AI Chatbot can serve your customers on their preferred channels including web, in-app, Facebook, Twitter, WeChat, WhatsApp for Business, and SMS. No need to build separate chatbots – simply select the channels for the bot to use and it will be instantly available to your customers on each one.
Making sense of the wide range of human expression, language, and grammar is critical for successful conversation between your customers and your chatbot. Comm100’s AI-powered chatbot harnesses the world’s most advanced Natural Language Processing (NLP) engine so that it will understand your customers’ goals and deliver truly helpful responses.
If a chatbot is to be more than an interactive FAQ, it must be able to provide personalized experiences to customers. Comm100’s AI Chatbot can help customers accomplish a wide range of goals such as order tracking and making payments by connecting seamlessly with your existing business systems.
There will always be some conversations that bots just shouldn’t handle. When your visitors have especially complex needs, or a VIP logs on, you want to be able to take the reins of a chat or at least monitor the conversation. Comm100’s AI Chatbot gives you total visibility into what it’s doing and complete control over which conversations it handles. The bot can also be trained to notify an agent or escalate the conversation when asked a question it can’t answer or if a visitor is clearly frustrated.
Comm100’s AI chatbot is a highly flexible, always-on customer communication channel that reduces wait times and resolution costs. World-class capabilities paired with easy setup and maintenance will quickly make Comm100 AI-powered chat a critical member of your customer service team.