Across almost every industry, organizations are recognizing they need to improve their customers’ experience to gain their business and loyalty – so why would higher education be any different?
For student services to keep students happy and reduce dropout rates, they must improve the student experience. Where to begin? By providing students with convenient, fast, and personalized support that they expect.
Read this guide to learn how any student services department can improve the student experience by introducing new digital channels and technologies that have been proven to reduce dropout rates and increase student satisfaction.