CSRs are vital to any company. After all, they are the voice of your brand. But finding (and keeping hold of) the right agents can be difficult. So why is this and what can you do to keep your best agents happy and sticking around?
Customer service agents have a huge impact on every stage of the customer journey. In recognition of this, many companies have made movements to improve their work life – and yet the average agent turnover is flying high at 30-45% (compared to overall employee average of 12-15%).
To help you understand why this figure stands so high, read this guide to find out the top 6 common CSR complaints and how these issues can be resolved with an Omnichannel Customer Engagement platform.
Because after all, a better agent experience will lead to a better customer experience.
“I have always believed that the way you treat your employees is the way they will treat your customers.” – Richard Branson