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Contact Center AI

Agent-facing chatbots are the next big thing

Many customer experience leaders are finding that intelligent assistance (IA) is the best way to introduce artificial intelligence (AI) into their contact center. How are they doing that?  

Download this slide share to understand practical use cases of IA in the contact center and get a roadmap template to get AI-ready.  

You’ll learn:

  • The current state (and stats) of contact center AI 
  • 5 applications of Intelligent Assistance tech in the contact center  
  • How IA can affect 4 different roles  
  • 3 common roadblocks for AI adoption and how to overcome them  

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