Digital omnichannel is quickly proving its value for genuine customer engagement for organizations of every size, in every vertical.
What is digital omnichannel customer engagement?
- Centralized customer conversations across live chat, email, SMS, and social media within one unified agent interface
- A 360-degree view of each individual contact’s cross-channel conversation history, enriched with key CRM data
- Cross-channel agent, team, and department routing
- Ticketing on every channel for better collaboration and follow-up
While you know the benefits of digital omnichannel customer engagement, chances are there are some people inside your organization who may not be fully on board yet. We can help you change that. Based on our experience from building and deploying digital omnichannel platforms, we’ve identified the top 5 roles most impacted by this technology, what matters to them, and how digital omnichannel customer engagement will help them achieve their unique goals.
With this guide in hand, you’ll be landing approval in no time. Download your copy to learn more.