Chatbot ROI calculator

Reduce support costs and
scale your operations with AI Chatbots

Do you need to scale your customer service operations to manage an increase in support volume? Or are you looking to introduce automation to help cut support costs? A Comm100 AI-powered chatbot will equip you for either ride, at a price that will make your head of finance smile.

Fill your team’s details into our chatbot cost calculator and download your results in a presentation-ready report for a full chatbot cost benefit analysis. Discover how much your organization could save with a chatbot (without harming CX) today.

Download your results

Inputs

Start by entering some details about your current contact center team, your current annual chat volume, and its anticipated growth. Use the sliders or enter the desired value in the boxes below.

About your team

Number of active live chat agents

Live chat availability

hours/day

days/week

weeks/year

Average compensation per agent

Your chats

Average length of chat

Number of concurrent chats per agent

Anticipated chat volume growth

This indicates the predicted increase in live chat inquiries. As more visitors discover chat and increasingly use it to connect with you, they less they'll use email and phone support.

While chatbot costs are variable (based on chat volume), human agent costs are fixed. This is why you will notice a decline in ROI at certain growth levels. When your human team hits capacity you need to hire another agent, but you may not use all the new capacity right away, leaving you room for chat volume growth and declining average per-chat costs until you reach capacity again (picture a staircase-shaped graph). With a chatbot, your costs increase in a straight line.

Results

Once you’ve entered your data on the left, your impact and ROI results will be shown below.

Your team's annual chat capacity:

Before
XXXX
chats

After
XXXX
chats

To meet this new demand, you will need:

XXXX
New agents,
for a total of XX

XXXX
Comm100 Chatbot with unlimited capacity

Your total estimated costs are:

Labor costs

Live Chat system costs

Chatbot system costs

Anticipated cost with current team plus XX new agents

$XXXXX

Anticipated cost with current team plus 1 new Comm100 Chatbot

$XXXXX

Adding an AI-powered chatbot as a customer engagement channel will generate a savings of

$ per year

ROI in year one

Payback period

days

Download your results

Get a presentation-ready report that breaks down your results from the chatbot cost calculator for a full chatbot cost benefit analysis.

See a sample PDF

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