It’s live! Access exclusive 2025 live chat benchmarks & see how your team stacks up.
Get the data
It’s live! Access exclusive 2025 live chat benchmarks & see how your team stacks up.
Get the data
Auto-Score and Scale Support Quality Assurance
AI Quality Assurance keeps a constant pulse on customer service quality so you can coach faster, measure fairly, and constantly improve customer satisfaction.
Boost customer satisfaction by ensuring accurate, empathetic responses
Speed up support coaching with one-click handoffs from QA findings
Cover every customer interaction instead of sampling just a few
Reduce service costs by automating manual and resource-heavy QA tasks
Ensure Consistent Support Quality at Scale
AI reviews every chat — not just a sample — against your knowledge base and using assigned guidelines.
Get clear reasons for every score and build confidence in the process.
AI eliminates reviewer bias and ensures greater scoring fairness. Managers can override AI assessments before sharing results.
Comm100 AI Quality Assurance works faster, more thoroughly, and more consistently than humans, ensuring greater compliance.
AI-Powered Agent Coaching
Turn every QA result into an instant coaching opportunity with a single click.
Add comments and tags, and assign follow-ups to whoever needs to know.
Give your agents access to coaching records and feedback (read-only).
“With the AI chatbot, the Comm100 team openly shares insights into how the system operates and the tools behind it. This transparency empowers us to delve deeper, enhancing our understanding and ability to make the most of these solutions.”
– Austin Zimmerman, Sr. Customer Service Technical Admin, CDS Global
AI Agent
Your Digital Support Teammate
That automates up to 80% of inquiries and helps you deliver superior customer service.
AI Copilot
Your Digital Companion
That offers smart suggestions, spots writing mistakes and guides engaging conversations.
AI Insights
Your Digital Analyst
That analyzes customer sentiments, tracks chat resolution and uncovers key business insights.
AI Knowledge
Your Digital Knowledge Curator
That audits your content, uncovers gaps and drafts fixes so your knowledge base stays accurate, complete and easy to use.
AI Onboarding
Your Digital Training Coach
That creates chat simulations and quizzes, instantly grades answers and gives feedback so new agents ramp up faster and more confidently.
Improve service quality, coach faster, and ensure fair, consistent QA with AI-driven assurance.