Get the latest live chat benchmark data broken down by team size & industry
Read more
Get the latest live chat benchmark data broken down by team size & industry
Read more
Reduce support costs and
scale your operations with AI Chatbots
Do you need to scale your customer service operations to manage an increase in support volume? Or are you looking to introduce automation to help cut support costs? A Comm100 AI-powered chatbot will equip you for either ride, at a price that will make your head of finance smile.
Fill in your team’s details and download a personalized, presentation-ready report that breaks down how your organization could cut costs with a chatbot (without harming CX).
Start by entering some details about your current contact center team, your current annual chat volume, and its anticipated growth. Use the sliders or enter the desired value in the boxes below.
This indicates the predicted increase in live chat inquiries. As more visitors discover chat and increasingly use it to connect with you, they less they'll use email and phone support.
While chatbot costs are variable (based on chat volume), human agent costs are fixed. This is why you will notice a decline in ROI at certain growth levels. When your human team hits capacity you need to hire another agent, but you may not use all the new capacity right away, leaving you room for chat volume growth and declining average per-chat costs until you reach capacity again (picture a staircase-shaped graph). With a chatbot, your costs increase in a straight line.Once you’ve entered your data on the left, your impact and ROI results will be shown below.
