Agent Assist ROI calculator

When your agents can answer questions more quickly and learn about your evolving products and services more easily, everyone wins.

More resourceful and knowledgeable agents mean happier customers. Comm100 Agent Assist is an AI application that drives measurable value right to the bottom line.

Inputs

Start by entering some details about your current contact center team, your current annual chat volume, and how much time you think your agents spend hunting around for answers. Use the sliders or enter the desired value in the boxes below.


About your team

hours/day
days/week
weeks/year

Your chats

Results

Once you’ve entered your data on the left, your impact and ROI results will be shown below.


Your team spends XX% of their time searching for answers. If you could eliminate search time completely:


New average chat length:

XX minutes


Number of chats per year that your team can handle:

Live Chat Agent Icon
XXXX
Current annual chat capacity per team
or
Live Chat Agent Icon
XXXX
New annual chat capacity per team

Adding Agent Assist to your current team will reduce your per-chat labor costs by

XX.XX%

And extend your total chat capacity by

XX.X%

or

XXX,XXX

chats per year.
To handle the new capacity of XXXX per year you will need:
Live Chat Agent Icon
XXXX
agents
or
Live Chat Agent Icon
XXXX
agents + Agent Assist
Your total costs would be:
Annual team compensation
Annual Comm100 subscription
$
$
Total cost with
current team size
$XXXXX
or
$
$
Total anticipated cost
with new team size
$XXXXX

This will reduce your total chat-related costs by

$ per year


ROI Icon
ROI in year one
%
ROI Calendar Icon
Payback period
days