When your agents can answer questions more quickly and learn about your evolving products and services more easily, everyone wins.
More resourceful and knowledgeable agents mean happier customers. Comm100 Agent Assist is an AI application that drives measurable value right to the bottom line.
Start by entering some details about your current contact center team, your current annual chat volume, and how much time you think your agents spend hunting around for answers. Use the sliders or enter the desired value in the boxes below.
Once you’ve entered your data on the left, your impact and ROI results will be shown below.
Your team spends XX% of their time searching for answers. If you could eliminate search time completely:
New average chat length:
Number of chats per year that your team can handle:
Adding Agent Assist to your current team will reduce your per-chat labor costs by
And extend your total chat capacity by