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HIGHER EDUCATION

Live Chat
Benchmark Stats

Continuing Education Shape IT Shape Student Counseling Shape Registrar Shape Financial Aid Shape Admissions Shape Student Services Shape
Continuing Education Arrow IT Arrow Student Counseling Arrow Registrar Arrow Financial Aid Arrow Admissions Arrow Student Services Arrow
  • Continuing Education Face
    Continuing Education
  • IT Face
    IT
  • Student Counseling Face
    Student Counseling
  • Registrar Face
    Registrar
  • Financial Aid Face
    Financial Aid
  • Admissions Face
    Admissions
  • Student Services Face
    Student Services
Arrow1 Animation

Comm100 STATS

2022
2023
Q1
Q2
Q3
Q4
  • Wait Time Icon

    Wait Time

    0s
    The time a visitor waits to be connected to an agent.
  • Queue Length Icon

    Queue Length

    0
    The number of visitors waiting to chat to an agent
  • Chat Duration Icon

    Chat Duration

    0m0s
    The total time a visitor and agent are in conversation.
  • Response Time Icon

    Response Time

    0s
    The time it takes for an agent to send the first message in response to a visitor.
  • CSAT Icon

    (CSAT) Customer Satisfaction Score

    0
    The visitor post-chat score on a scale of 1 to 5.
  • CSAT Rate Icon

    CSAT Rate

    0%
    The % of CSAT ratings with a score of 3 out of 5 or higher
  • Mobile Chats Icon

    Mobile Chats

    0%
    The total number of chats that were had by the visitor on mobile.
  • Messages per Chat Icon

    Messages per Chat

    0
    The total number of messages by agent and visitor per chat.
  • * These data points have been pulled from platform.
  • 2022 Q1 IconQ1
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    2022Q1 Cover Image
    Spiral Trim Line
  • Wait Time Icon

    Wait Time

    0s
    The time a visitor waits to be connected to an agent.
  • Queue Length Icon

    Queue Length

    0
    The number of visitors waiting to chat to an agent
  • Chat Duration Icon

    Chat Duration

    0m0s
    The total time a visitor and agent are in conversation.
  • Response Time Icon

    Response Time

    0m0s
    The time it takes for an agent to send the first message in response to a visitor.
  • CSAT Icon

    (CSAT) Customer Satisfaction Score

    0
    The visitor post-chat score on a scale of 1 to 5.
  • CSAT Rate Icon

    CSAT Rate

    0%
    The % of CSAT ratings with a score of 3 out of 5 or higher
  • Mobile Chats Icon

    Mobile Chats

    0%
    The total number of chats that were had by the visitor on mobile.
  • Messages per Chat Icon

    Messages per Chat

    0
    The total number of messages by agent and visitor per chat.
  • * These data points have been pulled from platform.
  • 2022 Q2 IconQ2
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    2022Q2 Cover Image
    Spiral Trim Line
  • Wait Time Icon

    Wait Time

    0s
    The time a visitor waits to be connected to an agent.
  • Queue Length Icon

    Queue Length

    0
    The number of visitors waiting to chat to an agent
  • Chat Duration Icon

    Chat Duration

    0m0s
    The total time a visitor and agent are in conversation.
  • Response Time Icon

    Response Time

    0s
    The time it takes for an agent to send the first message in response to a visitor.
  • CSAT Icon

    (CSAT) Customer Satisfaction Score

    0
    The visitor post-chat score on a scale of 1 to 5.
  • CSAT Rate Icon

    CSAT Rate

    0%
    The % of CSAT ratings with a score of 3 out of 5 or higher
  • Mobile Chats Icon

    Mobile Chats

    0%
    The total number of chats that were had by the visitor on mobile.
  • Messages per Chat Icon

    Messages per Chat

    0
    The total number of messages by agent and visitor per chat.
  • * These data points have been pulled from platform.
  • 2022 Q3 IconQ3
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    2022Q3 Cover Image
    Spiral Trim Line
  • Wait Time Icon

    Wait Time

    0s
    The time a visitor waits to be connected to an agent.
  • Queue Length Icon

    Queue Length

    0
    The number of visitors waiting to chat to an agent
  • Chat Duration Icon

    Chat Duration

    0m0s
    The total time a visitor and agent are in conversation.
  • Response Time Icon

    Response Time

    0s
    The time it takes for an agent to send the first message in response to a visitor.
  • CSAT Icon

    (CSAT) Customer Satisfaction Score

    0
    The visitor post-chat score on a scale of 1 to 5.
  • CSAT Rate Icon

    CSAT Rate

    0%
    The % of CSAT ratings with a score of 3 out of 5 or higher
  • Mobile Chats Icon

    Mobile Chats

    0%
    The total number of chats that were had by the visitor on mobile.
  • Messages per Chat Icon

    Messages per Chat

    0
    The total number of messages by agent and visitor per chat.
  • * These data points have been pulled from platform.
  • 2022 Q4 IconQ4
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    2022Q4 Cover Image
    Spiral Trim Line
  • Wait Time Icon

    Wait Time

    31s
    The time a visitor waits to be connected to an agent.
  • Queue Length Icon

    Queue Length

    9.3
    The number of visitors waiting to chat to an agent
  • Chat Duration Icon

    Chat Duration

    16m30s
    The total time a visitor and agent are in conversation.
  • Response Time Icon

    Response Time

    56.4s
    The time it takes for an agent to send the first message in response to a visitor.
  • CSAT Icon

    (CSAT) Customer Satisfaction Score

    4.5
    The visitor post-chat score on a scale of 1 to 5.
  • CSAT Rate Icon

    CSAT Rate

    90.4%
    The % of CSAT ratings with a score of 3 out of 5 or higher
  • Mobile Chats Icon

    Mobile Chats

    41.7%
    The total number of chats that were had by the visitor on mobile.
  • Messages per Chat Icon

    Messages per Chat

    11.4
    The total number of messages by agent and visitor per chat.
  • * These data points have been pulled from platform.
  • 2023 Q1 IconQ1
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    2023Q1 Cover Image
    Spiral Trim Line
  • Wait Time Icon

    Wait Time

    21s
    The time a visitor waits to be connected to an agent.
  • Queue Length Icon

    Queue Length

    6.1
    The number of visitors waiting to chat to an agent
  • Chat Duration Icon

    Chat Duration

    16m52s
    The total time a visitor and agent are in conversation.
  • Response Time Icon

    Response Time

    3m11s
    The time it takes for an agent to send the first message in response to a visitor.
  • CSAT Icon

    (CSAT) Customer Satisfaction Score

    4.4
    The visitor post-chat score on a scale of 1 to 5.
  • CSAT Rate Icon

    CSAT Rate

    8736%
    The % of CSAT ratings with a score of 3 out of 5 or higher
  • Mobile Chats Icon

    Mobile Chats

    40.3%
    The total number of chats that were had by the visitor on mobile.
  • Messages per Chat Icon

    Messages per Chat

    10.9
    The total number of messages by agent and visitor per chat.
  • * These data points have been pulled from platform.
  • 2023 Q2 IconQ2
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    Spiral Trim Line
  • Wait Time Icon

    Wait Time

    42s
    The time a visitor waits to be connected to an agent.
  • Queue Length Icon

    Queue Length

    32
    The number of visitors waiting to chat to an agent
  • Chat Duration Icon

    Chat Duration

    13m53s
    The total time a visitor and agent are in conversation.
  • Response Time Icon

    Response Time

    52s
    The time it takes for an agent to send the first message in response to a visitor.
  • CSAT Icon

    (CSAT) Customer Satisfaction Score

    4.3
    The visitor post-chat score on a scale of 1 to 5.
  • CSAT Rate Icon

    CSAT Rate

    86.2%
    The % of CSAT ratings with a score of 3 out of 5 or higher
  • Mobile Chats Icon

    Mobile Chats

    40.1%
    The total number of chats that were had by the visitor on mobile.
  • Messages per Chat Icon

    Messages per Chat

    10.1
    The total number of messages by agent and visitor per chat.
  • * These data points have been pulled from platform.
  • 2023 Q3 IconQ3
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    Spiral Trim Line
  • Wait Time Icon

    Wait Time

    18s
    The time a visitor waits to be connected to an agent.
  • Queue Length Icon

    Queue Length

    16
    The number of visitors waiting to chat to an agent
  • Chat Duration Icon

    Chat Duration

    13m09s
    The total time a visitor and agent are in conversation.
  • Response Time Icon

    Response Time

    49s
    The time it takes for an agent to send the first message in response to a visitor.
  • CSAT Icon

    (CSAT) Customer Satisfaction Score

    4.2
    The visitor post-chat score on a scale of 1 to 5.
  • CSAT Rate Icon

    CSAT Rate

    82.4%
    The % of CSAT ratings with a score of 3 out of 5 or higher
  • Mobile Chats Icon

    Mobile Chats

    35%
    The total number of chats that were had by the visitor on mobile.
  • Messages per Chat Icon

    Messages per Chat

    9.9
    The total number of messages by agent and visitor per chat.
  • * These data points have been pulled from platform.
  • 2023 Q4 IconQ4
    Get the full data sheet
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    Spiral Trim Line