Higher Education - Live Chat Benchmark Metrics Q4 2023

How well is your live chat team performing? Can you really know unless you’re comparing it to others in your industry?

Find out all the latest live chat benchmark metrics from higher education to understand where your team is exceeding and where you need to improve.

Analyzing thousands of data points that passed through Comm100’s platform in the last quarter of 2024, this Q4 data sheet reveals the following live chat benchmark metrics:

• Customer satisfaction (CSAT)
• Wait time
• Chat duration
• Mobile chats
• Queue length
• Response time
• Messages per chat