Higher Education - Live Chat Benchmark Metrics Q3 2022

Every quarter, Comm100 analyzes thousands of data points from higher education live chat teams to reveal the latest live chat benchmark metrics.

This data helps teams understand how well they are performing compared to their peers, revealing where they are succeeding, and where they need to improve.

Download the full data sheet to get access to the key live chat benchmark metrics for higher education:

• Customer satisfaction (CSAT)
• Wait time
• Chat duration
• Mobile chats
• Queue length
• Response time
• Messages per chat