Higher Education - Live Chat Benchmark Metrics Q2 2022

Tracking your live chat performance metrics is essential – but it’s no use if you don’t know what you should be aiming for. Is a 40 second wait time good? What about a 4.1/5 customer satisfaction score (CSAT)?

From analyzing thousands of data points that have passed through the Comm100 platform in Q2 2022, this data sheet reveals the latest live chat benchmark metrics from higher education. Take a look to understand how well your team is performing, where you need to improve, and how you stack up against your competitors.

Download the full data sheet to get access to the key live chat benchmark metrics:

• Customer satisfaction (CSAT)
• Wait time
• Chat duration
• Mobile chats
• Queue length
• And more!