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Data Sheet

Higher Education - Live Chat Benchmark Metrics Q1 2023

To understand how well your live chat team is performing, you need to understand how well your peers are.

Analyzing thousands of higher education live chats that have passed through Comm100’s platform in Q1 2023, this report reveals all the key live chat benchmark metrics that every school should be tracking.

Download the Q1 data sheet for all the essential higher education live chat benchmark metrics:

  • Customer satisfaction (CSAT)
  • Wait time
  • Chat duration
  • Mobile chats
  • Queue length
  • Response time
  • Messages per chat

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