Higher Education - Live Chat Benchmark Metrics Q1 2022

To understand how well your live chat team is performing, you can’t live in a silo. You need to compare your team to others – and even better, to others in your industry.

From analyzing thousands of higher education data points that have passed through Comm100’s live chat platform in Q1 2022, we have revealed the key live chat benchmark metrics that every school should be tracking.

Download the full Q1 data sheet for these higher education live chat benchmark metrics:

• Customer satisfaction (CSAT)
• Wait time
• Chat duration
• Mobile chats
• Queue length
• Response time
• Messages per chat