Live Chat Benchmark Report 2020

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Chapter 12

Team Size Breakdown

The table below reveals 2019 aggregate chat data by team size as an important basis for comparison.

Our Comm100 AI chatbot has helped us automate answers to our customers’ most common questions, as well as some of our most common workflows. This significant timesavings has enabled our agents to better address more complicated queries. I’m looking forward to seeing what further efficiencies we can drive with our bot in 2020!

Richard Branson
Chief Information Officer, More Telecom

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