Live Chat Benchmark Report 2019

Report

Live Chat Benchmark Report 2019

Next Chapter Download PDF

Chapter 7

Chat Volume Distribution by Month

chat volume peaks in the winter holiday season

While individual businesses in different industries will experience their own peaks and valleys in monthly chat volume, there are some predictable seasonal fluctuations year over year: chat volume tends to dip slightly during the summer months and peak entering the winter holiday season (with fewer customers in the southern hemisphere, this data reflects northern hemisphere seasonality more strongly).

Average Chat Volume by Month