Live Chat Benchmark Report 2019


Live Chat Benchmark Report 2019

Next Chapter Download PDF

Chapter 7

Chat Volume Distribution by Month

chat volume peaks in the winter holiday season

While individual businesses in different industries will experience their own peaks and valleys in monthly chat volume, there are some predictable seasonal fluctuations year over year: chat volume tends to dip slightly during the summer months and peak entering the winter holiday season (with fewer customers in the southern hemisphere, this data reflects northern hemisphere seasonality more strongly).

Average Chat Volume by Month

Get started today

Join thousands of happy Comm100 customers

Get Comm100 FreeBook Demo

Want to learn more? Watch a product tour!