Live Chat Benchmark Report 2017

This report is based on the real-world customer service data over a two-year period, covering 32,984,044 live chat interactions from companies all around the world. It shows the latest customer service trends and helps you benchmark your live chat performance.

What’s inside:

  • Changes of the 5 main customer service metrics in 2016 when compared with 2015: Customer Satisfaction Rate, Wait Time, Chat Duration, Chats Per Month and Chats Per Operator Per Month
  • Findings of how chat volume fluctuates by season
  • Country/industry specific data to benchmark your performance
  • Insights and comments from top customer service experts, including Shep Hyken, Kate Leggett, Jeff Toister, Kate Nasser, Blake Morgan, and more
  • Suggestions of what to do in 2017 to make your live chat suggessful

Get it now

By clicking “Download free”, you agree to our Privacy Policy. We may send you relevant information and offers. If you prefer not to receive them, you can unsubscribe at any time.