How much of your live chat agents’ day is spent searching for answers in your knowledge base, training documents, or from other staff? 10%? 20%? Whatever the amount, that’s time not spent caring for customers.
When your agents are chatting with a web visitor, Agent Assist uses artificial intelligence to interpret what that visitor is saying in real-time and suggest matching responses from your existing resources. Your agents can choose the AI answer with one click, edit the default response before sending, or type their own reply.
Watch this 10-minute tour of Comm100 Agent Assist to learn how it can:
- Make your agents more efficient by finding answers for them
- Automate tedious workflows and customer information lookup
- Drive an expansion of your knowledge resources
Matthew is Comm100’s Product Marketing Manager. He’s worked for 5+ years in Vancouver’s tech scene and loves crafting product stories. Matthew works with Fortune 500, government, and private firms across the world to embed advanced customer experience solutions.