It’s hard to believe that 2013 is behind us. Now that the holiday season has just about come to an end, it’s time to think about how we will implement our customer service strategy in 2014.
To help you start the year off with confidence, we’ve put together the top 10 customer service trends in 2014, to ensure your customer service plan get even better results this year.
As competitions intensify and the business world is increasingly customer oriented, customer service, once regarded as a main cost center, is gradually becoming one of the key business differentiators that set us apart from the rivals.
Modern customer service is closely connected with technology innovation. The powerful combination of mobility, the cloud, social media and big data makes it easy to deliver a personalized customer service experience and sets the customer expectation bar high for every business.
It’s no longer enough to wait for customers to contact you. Proactively reaching out to customers is considered an important way to maintain good customer satisfaction.
And while it’s great to provide multiple support channels, delivering an omni-channel experience is necessary to keep customers happy.
For more information about the customer service trends to watch in 2014, read the following infographic: