managing live chat team

eBook

The Ultimate Guide to Managing a Successful Live Chat Team

How to build, train and measure your customer service team for peak performance

The Ultimate Guide to Managing a Successful Live Chat Team

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Introduction

Regardless of the size of your organization, setting up and managing a live chat team can be a nail-biting experience. Even if the technology rollout is smooth, there are many more factors you need to consider for your live chat team to succeed, from launch and well into the future.

This comprehensive guide takes you through the step-by-step process to build or restructure a top-performing live chat team; from hiring the right people, training and setting them up for success, to taking the next step to superstar status and hitting your key customer service KPIs quarter after quarter. This eBook will enable you and your live chat team to provide fantastic service that exceeds your and your customers’ expectations.

Pick out the sections which are most relevant to you or read cover-to-cover for maximum impact. Keep it handy because no matter where you are on your journey, you’ll find a story, tip, or hack to keep you moving forward.