How to Create a Dynamic Live Chat Strategy

Whether you are looking to implement a live chat program or to find ways to make it more successful, you absolutely want to make informed decisions.

This eBook offers the concepts and tips you need to start and get the most out of your live chat.

The eBook can help you:

• Make well informed decision whether live chat is right for your business
• Improve customer satisfaction by understanding their expectations
• Leverage your live chat team to the utmost by allocating resources reasonably
• Amplify your agent efficiency and productivity via effective training
• Gain a whole picture of how your live chat team is doing via measuring metrics.

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