The Live Chat Buyer’s Guide
What to Look for and How to Ask

Live Chat hits the customer experience technology trifecta: a more preferred way for customers to reach you, a more productive way for you to serve them, and a platform that reduces the overall cost of service delivery. What could be better?

Before you jump in, you need to spend some time pondering your needs so you can choose the right platform. With so many options to choose from, it will take some effort.

We put this Live Chat Buyer’s guide together to help. It reflects everything we’ve learned from talking to hundreds of customers, deploying thousands of live chat platforms, and supporting tens of thousands of agents around the world.

In it you will find:

• The top 5 benefits of live chat
• A simple methodology for assessing your needs
• An extensive list of questions to ask each potential vendor.

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