Sky-high Expectations – How to Improve Student Support in a Digitally-Demanding World

Student support expectations are at an all-time high, and many higher education institutions are struggling to match them.

• 61% of Gen Zers expect their needs to be anticipated
• 77% of Gen Zers expect consistent interactions across departments
• 63% of Gen Zers expect all reps to have the same information about them.

Download this eBook to learn:

• Why schools must adopt digital support channels
• How schools can use live chat and chatbots to meet student expectations
• How digital omnichannel takes it up a level, improving support quality, efficiency, and personalization.