Few services are more private and personal than healthcare, so it’s not surprising that 92% of healthcare consumers want their medical providers’ top strategic priority next year to be improving consumer experiences. Of all the ways to do that, live chat offers a simple, secure, personalized approach for the digital age.
This ebook examines why healthcare organizations are turning to digital modes of consumer engagement, how they’re measuring success, and how to take it to the next level.
This ebook also includes:
- Live chat best practices, including consumer data security
- Healthcare-specific benchmark data
- How AI-chatbots can help with consumer engagement
- A vendor selection checklist.