eBook

50 Customer Service Training Activities for Live Chat and Telephone Teams

21st century customer service is tougher and more demanding than ever. The drive to increase the efficiency of your staff, paired with the need for them to continuously improve their skills, means that fitting in truly effective training can be difficult.

If you’re looking to improve customer service or morale in your teams, or just fill short gaps in existing programs with fun and effective, yet topic-relevant activities, this eBook is for you.

This eBook has been designed with 50 tried and tested customer service training activities, featuring:

  • Simple-to-deliver activities which require practically zero preparation or equipment.
  • Marked focus to indicate the areas of learning an activity covers especially well, such as listening skills, energizer, empathy, etc.
  • Suggested debriefs to help your team link activities to learning and apply the learning to the workplace.

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