50 Customer Service Training Activities for Live Chat and Telephone Teams

This eBook has been designed with 50 tried and tested customer service training activities, featuring:

• Simple-to-deliver activities which require practically zero preparation or equipment
• Marked focus to indicate the areas of learning an activity covers especially well, such as listening skills, energizer, empathy, etc.
• Suggested debriefs to help your team link activities to learning and apply the learning to the workplace.

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