50 Customer Service Training Activities for Live Chat and Telephone Teams
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21st century customer service is tougher and more demanding than ever. The drive to increase the efficiency of your staff, paired with the need for them to continuously improve their skills, means that fitting in truly effective training can be difficult.
If you’re looking to improve customer service or morale in your teams, or just fill short gaps in existing programs with fun and effective, yet topic-relevant activities, this eBook is for you.
This eBook has been designed with 50 tried and tested customer service training activities, featuring:
When running a training activity, there are a few fundamental points which are important to consider.
At Comm100 we love to hear about your experiences and successes with these activities – please let us know how they work for you!
Although each of these activities work brilliantly as general customer service training activities, there may be times you want to focus on a particular area of learning. The below table shows which activities cover certain areas especially well.
Additionally, some activities are especially short and fun so are ideal for running as energizers, to raise energy levels during the course of a day or when a team has returned from a break. These are also marked here.
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