Intelligent automation accelerates resolution and improves agent productivity.
Triggers use conditional “if this, then that” logic to enable faster, more consistent issue management. Use Triggers to respond to a wide range of actions occurring within the Comm100 Ticketing & Messaging system, such as automatically updating a ticket status.
Triggered actions include changing a ticket’s assignee, status, subject and much more. Automate repetitive workflows to accelerate ticket management and eliminate drudge work.
Send automatic follow-up emails to customers or agents based on customized rules. For example, you can configure a trigger to automatically send emails to customers at each new stage of ticket resolution.