Features | Manager Experience

Triggers for Ticketing & Messaging

Intelligent automation accelerates resolution and improves agent productivity.

Flexible Context-Driven Automation

Triggers use conditional “if this, then that” logic to enable faster, more consistent issue management. Use Triggers to respond to a wide range of actions occurring within the Comm100 Ticketing & Messaging system, such as automatically updating a ticket status.

Enhanced Agent Productivity

Triggered actions include changing a ticket’s assignee, status, subject and much more. Automate repetitive workflows to accelerate ticket management and eliminate drudge work.

Keep Customers Up-To-Date

Send automatic follow-up emails to customers or agents based on customized rules. For example, you can configure a trigger to automatically send emails to customers at each new stage of ticket resolution.

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