SMS Customer Service

The ultimate mobile
engagement channel

SMS is the most popular digital communication channel, so why aren’t you using it to engage with your customers? Comm100’s SMS customer service is an easy to use, integrated solution that will make adding SMS to your roster of support channels as easy as texting your BFFs.

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Serve more customers

With approximately 5 billion mobile phone users worldwide, making SMS a priority for your customer service team is a no-brainer. Phones travel with your customers virtually 24/7, so you can answer their questions wherever and whenever they want.

Personalized and Convenient

From appointment confirmations to delivery notifications to customer support, the opportunities for SMS are endless. Phone queue getting long? Offer your customers SMS customer service as a quick and effective alternative to have a one-on-one conversation.

Text from your Desktop

Don’t worry, SMS customer service doesn’t mean being glued to your mobile device and getting texter’s thumb. Once you’re up and running, Comm100’s SMS customer service platform lets you send and receive texts using the same agent console you use to manage your other digital conversations.

Sort, filter, label, and prioritize

Create and assign cases, prioritize urgent conversations, and add extra notes to SMS customer support messages to improve collaboration and hasten response times.

Unified agent console

You don’t want your agents to have to use their phones to respond to customers. Comm100 adds SMS alongside your existing social, email, and live chat conversations so agents don’t have to switch apps, and managers can monitor the full customer support picture.

you can track performance results on comm100 platform

Insightful reporting

Comm100’s SMS customer service software includes robust reporting that paints a clear picture of customer engagement and agent performance. Need to crunch the numbers offline? Easily share all the report data with business intelligence tools through our API.

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