Your goal is to resolve tickets as quickly, as accurately, and as efficiently as possible. That means getting the right agent on the job. Comm100 Auto Allocation makes it easy.
Spread the work evenly across your team based on individual agent capacity, starting with those with the least number of assigned tickets. Maximize efficiency while ensuring that no agent gets overloaded.
Assign tickets one by one to share customer queries evenly across your team, ensuring equal workload for all your agents. Round Robin is especially useful for sales teams requiring equal opportunities to close deals.