It’s live! Access exclusive 2025 live chat benchmarks & see how your team stacks up.
Get the data
It’s live! Access exclusive 2025 live chat benchmarks & see how your team stacks up.
Get the data
Maintain Maximum Data Security with On-Prem Deployment
Take full ownership of your customer communications with Comm100’s on-premises live chat and AI chatbot solutions. Self-hosted live chat keeps sensitive data within your own infrastructure while meeting strict compliance requirements.
Our dedicated onboarding team supports you throughout your entire on-premises deployment journey.
From initial planning through go-live, we’ll work with your engineers and technical crew to develop a detailed implementation roadmap tailored to your infrastructure and offer hands-on technical support to install and configure your self hosted Live Chat and AI Agent.
We provide comprehensive training for IT and other teams, plus post-deployment optimization of our AI Live Chat and Chatbot solutions to ensure peak performance from day one.
Maintain absolute control over where your data resides and how it's processed. With our on-prem live chat deployment, all communications, transcripts, and sensitive information remain within your designated geographic boundaries and infrastructure.
Meet strict data localization requirements for GDPR, industry regulations, and corporate policies with self-hosted Live Chat and self-hosted AI Agents that ensure all customer data never leaves your controlled environment.
With complete control over your deployment environment, you can implement custom security policies, maintain detailed compliance records, and ensure your self-hosted live chat platform meets your organization's specific regulatory obligations.
The Comm100 self-hosted AI support platform is compliant with the following security frameworks:
Deploy updates and new features to your self-hosted AI live chat platform on your timeline, not ours.
You have complete autonomy to implement platform upgrades, test new capabilities in your staging environment, and schedule changes during planned maintenance windows.
No surprise updates or forced migrations, ever!
On-premises deployment gives you full control over your live chat and self-hosted AI chatbots with dedicated infrastructure, private IP addresses, and the freedom to modify your infrastructure as your needs evolve.
Scale and adapt your self-hosted customer support platform as your organization grows, integrate seamlessly with your existing tech ecosystem, and set up your own upgrade roadmap.
Our enterprise onboarding includes customized training modules for your self-hosted AI live chat software from our CS team and ongoing support to ensure your organization gets maximum value.
Whether you're migrating from another platform or setting up AI customer service for the first time, our CS experts provide the focused attention and specialized knowledge needed to accelerate adoption and drive success.
“Our experience setting up Comm100 Live Chat was fantastic, and it was no different implementing our chatbot (now AI Agent). The team at Comm100 have been great since the beginning – they respond incredibly quickly to us when we have any questions and have given us a lot of guidance on setting up our chatbot for success. Of vendors we’ve worked with, their support really is up there at the top.”
– Denny Michaud, Customer Relations Manager, Canadian Blood Services
Feature | Cloud | On-Premises |
Data Control |
Shared responsibility
| Complete ownership |
Customization |
Standard configurations
| Unlimited flexibility |
Security |
Managed by Comm100
| Your infrastructure |
Compliance | Standard certifications | Full compliance control |
Integration | API-based connections | Direct system access
|
Maintenance | Managed by Comm100 | Self-managed or supported
|
Scalability | Elastic scaling | Dedicated resources
|
Data Residency | Regional data centers | Your specified location
|
Experience the power of AI-driven customer service.
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