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Secure On-Premises Deployment for Live Chat and AI Agent

Maintain Maximum Data Security with On-Prem Deployment

Take full ownership of your customer communications with Comm100’s on-premises live chat and AI chatbot solutions. 

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On-Premises Deployment, Made Easy with Comm100

Fast, Streamlined Deployment

Fast, Streamlined Deployment

Our dedicated onboarding team supports you throughout your entire on-premises deployment journey.

From initial planning through go-live, we’ll work with your engineers and technical crew to develop a detailed implementation roadmap tailored to your infrastructure and offer hands-on technical support to install and configure your self hosted Live Chat and AI Agent.

We provide comprehensive training for IT and other teams, plus post-deployment optimization of our AI Live Chat and Chatbot solutions to ensure peak performance from day one.

Data Sovereignty & Residency

Data Sovereignty & Residency

Maintain absolute control over where your data resides and how it's processed. With our on-prem live chat deployment, all communications, transcripts, and sensitive information remain within your designated geographic boundaries and infrastructure.

Meet strict data localization requirements for GDPR, industry regulations, and corporate policies with self-hosted Live Chat and self-hosted AI Agents that ensure all customer data never leaves your controlled environment.

Meet Strict Regulatory Requirements

Meet Strict Regulatory Requirements

With complete control over your deployment environment, you can implement custom security policies, maintain detailed compliance records, and ensure your self-hosted live chat platform meets your organization's specific regulatory obligations.

The Comm100 self-hosted AI support platform is compliant with the following security frameworks:

  • SOC 2 Type II
  • ISO 27001
  • PCI DSS
  • HIPAA
  • GDPR
  • PIPEDA

Flexible Upgrade Timings

Flexible Upgrade Timings

Deploy updates and new features to your self-hosted AI live chat platform on your timeline, not ours.

You have complete autonomy to implement platform upgrades, test new capabilities in your staging environment, and schedule changes during planned maintenance windows.

No surprise updates or forced migrations, ever!

Complete Customization & Control

Complete Customization & Control

On-premises deployment gives you full control over your live chat and self-hosted AI chatbots with dedicated infrastructure, private IP addresses, and the freedom to modify your infrastructure as your needs evolve.

Scale and adapt your self-hosted customer support platform as your organization grows, integrate seamlessly with your existing tech ecosystem, and set up your own upgrade roadmap.

Tailored Onboarding & Training

Tailored Onboarding & Training

Our enterprise onboarding includes customized training modules for your self-hosted AI live chat software from our CS team and ongoing support to ensure your organization gets maximum value.

Whether you're migrating from another platform or setting up AI customer service for the first time, our CS experts provide the focused attention and specialized knowledge needed to accelerate adoption and drive success.

Why Choose Comm100 Self-Hosted AI Live Chat?

Advanced AI that Works Offline

Advanced AI that Works Offline

Natural language processing, multilingual support, sentiment analysis, and intelligent AI Agents operate entirely within your infrastructure and learns from business interactions. No cloud dependencies that could expose sensitive customer data.
Omnichannel Support Platform

Omnichannel Support Platform

Unified solution combining Live Chat, AI Chatbots, Help Desk Ticketing, AI-Powered Reporting, and Knowledge Management in a single integrated deployment. Modular options available.
Modern Interface, Enterprise Functionality

Modern Interface, Enterprise Functionality

Intuitive, modern interface for agents combined with deep customization, transparency, and integrations for administrators.
Advanced Routing & Queue Management

Advanced Routing & Queue Management

Intelligent visitor routing based on skills, departments, availability, and customer priority levels.
Real-Time AI Analytics & Reporting

Real-Time AI Analytics & Reporting

Comprehensive dashboards with customizable KPIs, agent performance metrics, and customer satisfaction tracking with AI Insights to help evaluate success.
Dedicated Priority Support

Dedicated Priority Support

On-prem clients receive dedicated support teams with priority response times and direct escalation paths for mission-critical issues to ensure smooth operations.
CBS

“Our experience setting up Comm100 Live Chat was fantastic, and it was no different implementing our chatbot (now AI Agent). The team at Comm100 have been great since the beginning – they respond incredibly quickly to us when we have any questions and have given us a lot of guidance on setting up our chatbot for success. Of vendors we’ve worked with, their support really is up there at the top.

– Denny Michaud, Customer Relations Manager, Canadian Blood Services

Cloud vs. On-Premises

Feature
Cloud
On-Premises
Data Control
Shared responsibility
Complete ownership
Customization
Standard configurations
Unlimited flexibility
Security
Managed by Comm100
Your infrastructure
Compliance
Standard certifications
Full compliance control
Integration
API-based connections
Direct system access
Maintenance
Managed by Comm100
Self-managed or supported
Scalability
Elastic scaling
Dedicated resources
Data Residency
Regional data centers
Your specified location

Experience the power of AI-driven customer service.
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